Warranty Policy

Last Updated: July 2026

At Autonemo Online Shop, we are committed to providing genuine and high-quality automotive products. This Warranty Policy explains the warranty coverage applicable to products purchased from our website.

1. Warranty Coverage

Warranty coverage depends on the manufacturer or authorized distributor of each product.

Products may include:

  • Manufacturer Warranty
  • Supplier Warranty
  • Autonemo Service Warranty
  • No Warranty (if specifically mentioned)

The applicable warranty period will always be displayed on the product page or invoice.

2. Products Covered Under Warranty

Warranty may apply to:

  • GPS Tracking Devices
  • Dashcams
  • Jump Starters
  • Electronic Accessories
  • Selected Automotive Products

Warranty availability varies by product.

3. What the Warranty Covers

The warranty covers manufacturing defects under normal usage, including:

  • Hardware failure
  • Manufacturing defects
  • Electrical faults
  • Internal component failure
  • Software or firmware issues (where applicable)

4. Warranty Does Not Cover

Warranty will become void if the product is damaged due to:

  • Physical damage
  • Accidental damage
  • Fire
  • Water or liquid damage
  • Improper installation
  • Incorrect voltage
  • Unauthorized repair or modification
  • Broken seals or warranty stickers
  • Natural disasters
  • Wear and tear
  • Rust or corrosion
  • Battery performance degradation (unless specifically covered)

5. GPS Tracking Devices

For GPS tracking devices:

  • Installation errors are not covered under product warranty.
  • SIM card, internet package and third-party network issues are excluded.
  • Damage caused by incorrect wiring or vehicle electrical faults is not covered.

6. Dashcams

Warranty does not cover:

  • Memory Card failure
  • Lens scratches
  • Vehicle accident damage
  • Incorrect installation
  • Power cable damage
  • Mount or adhesive damage

7. Jump Starters

Warranty excludes:

  • Battery misuse
  • Overcharging
  • Deep discharge
  • Short circuit
  • Physical damage
  • Water damage
  • Improper storage

Battery capacity naturally decreases over time and is not considered a manufacturing defect.

8. Engine Oil & Consumables

Engine oil, lubricants, additives, cleaning products and other consumable items are non-returnable and non-warranty products once opened or used.

9. Warranty Claim Process

To claim warranty, customers must provide:

  • Original Invoice
  • Product
  • Accessories (if required)
  • Warranty Card (if supplied)

Our technical team will inspect the product before approving any warranty claim.

10. Inspection Time

Warranty inspection generally requires 3–7 working days.

If the product needs to be sent to the manufacturer, the processing time may be longer.

11. Repair or Replacement

Depending on the inspection result, Autonemo may:

  • Repair the product
  • Replace defective parts
  • Replace the product with the same or equivalent model
  • Reject the warranty claim if damage is outside warranty coverage

Replacement with a new product is not guaranteed unless approved by the manufacturer or supplier.

12. Transportation Cost

Customers are responsible for the cost of sending the product to our service center.

If the warranty claim is approved, the return shipping cost may be covered by Autonemo at its discretion.

13. Warranty Transfer

Warranty is valid only for the original purchaser unless otherwise stated.

14. Limitation of Liability

Autonemo shall not be liable for:

  • Loss of business
  • Vehicle downtime
  • Loss of income
  • Loss of data
  • Indirect or consequential damages resulting from product failure

15. Customer Responsibilities

Customers should:

  • Follow the user manual
  • Install products correctly
  • Use compatible accessories
  • Keep the purchase invoice safely
  • Report defects immediately after discovery

16. Consumer Rights

Nothing in this Warranty Policy limits the statutory rights available to consumers under the applicable laws of Bangladesh, including the Consumers’ Rights Protection Act, 2009 and other applicable consumer protection regulations.

Contact

Autonemo Online Shop

📍 Banani, Dhaka, Bangladesh

☎ Hotline: 09606-882288

✉ Email: support@autonemo.io

🌐 Website: https://autonemo.com.bd